When you join Ericom Software you'll be part of an international company that's at the forefront
of today’s emerging host access and connectivity technologies.
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At Ericom we employ highly skilled professionals who make sure that every one of our solutions is unrivaled in performance and cost-effectiveness.
Ericom is a company that offers:
- A stimulating and challenging environment
- Extensive training and development prospects
- A team-focused approach
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Positions at Ericom Software Inc. - USA
Sales Associate
For more than nine years Ericom® Software has been a leading provider of corporate connectivity, e-business, wireless and business-to-business solutions (www.ericom.com) and, despite the bad economy, Ericom has continued double digit growth and is now looking to expand its internal sales team based in Closter NJ. The individual we are seeking will report to the Director of Sales and handle inside sales and support the regional Sales Managers in further expanding their territory.
Essential Duties and Responsibilities:
- Prospect and close deals over the phone.
- Follow up with potential customers to move deals forward as directed by the regional sales managers.
- Keep management informed on a regular basis as to the status of projects and opportunities
Requirements:
- A self starter with a will-to-win.
- Wants to learn new technologies and processes in order to personally grow
- Exceptional work ethic. Uses time productively, maximizes efficiency, and meets challenging work goals.
- Excellent interpersonal skills
- Consistently identifies new sales opportunities
- Ability to develop rapport with customers and build strong working relationships.
- Ability to meet aggressive deadlines and multitask.
- Exceptional written and verbal skills.
- Minimum of 1 year sales experience
Desirable:
Benefits: Base salary, plus commission. Quarterly bonus plan and a solid benefit plan.
Technical Services Engineer
As part of Ericom's Technical Services Department you will provide high quality, first level end user support via telephone and e-mail. You will diagnose and resolve most 1st level problems experienced by our software users, including developing Visual Basic task automation and integration procedures. Must be accountable for developing basic knowledge of standard products, procedures and technologies.
A successful candidate will be one that is enthusiastic in assisting customers and enjoys working in a fast paced environment. You will report to the Director of Technical Services.
Specific Responsibilities
- Must demonstrate excellent customer service skills at all times.
- Provide support through written (electronic/e-mail & web response) and verbal (telephone) correspondence.
- Perform first-level problem analysis/resolution for Ericom’s software.
- Log all support requests into the Helpdesk database (Footprints). Must ensure descriptions are clear, complete, and accurate.
- Process software activations requests via telephone and electronic mail.
- Prioritize and escalate calls to the appropriate teams.
- Develop Visual Basic and TCL procedures and scripts for customization and support requests.
- Assist in maintaining technical documentation as well as knowledgebase.
- Other projects, tasks, and duties as assigned by management.
Required Skills
- Enthusiasm toward working in a customer-oriented support/help desk environment.
- Knowledge of Windows operating systems (Win2000, WinXP, Win2003, ETC).
- Knowledge of basic programming and scripting (i.e., VB, C, Java, ASP, TCL, etc.)
- Knowledge of networking, Mac OS X, and Linux a plus.
- Ability to become familiar with in-house application for basic (level 1) technical support.
- Ability to work in a multitasking, team-oriented environment.
- Strong written and oral communication skills.
Regional Sales Managers
Regional Sales Managers are responsible for certain territories in North America for all products and services offered by Ericom.
Required Skills:
- 2+ years software sales, including full sales-cycle management.
- Demonstrated sales success.
- Ability to work in a team sales environment.
- Excellent verbal and written communication skills.
- Formal sales training, with a known methodology preferred.
- Strong commitment level.
- BA/BS Academic Degree.
Requirements:
- Ability to generate revenue in existing and potential accounts.
- Develop partnerships with end-users.
- Develop and execute sales plans.
- Develop individual initiatives to drive revenue.
- Travel as required.
Technical Support Internship
A successful candidate will be one that is enthusiastic in assisting customers and enjoys working in a fast paced environment.
Required Skills:
- Helping existing and potential customers install and use our software products.
- Logging support requests and ensuring that they contain complete customer information.
- Providing basic software support through written and verbal correspondence.
- Escalating second-level help desk calls to appropriate analysts.
- Conducting QA tests on software products.
- Assisting with packaging deliverables and burning CD’s for distribution.
Requirements:
- Excellent oral and written communications skills.
- Enthusiasm toward working with customers.
- Strong desire to learn and grow within the software industry.
- Knowledge of using Windows XP, Office, Internet, and e-mail.
- Troubleshooting knowledge with Mac and Linux operating systems preferred.
- High school diploma.
To request a full job description, please email your CV indicating which position
to Opportunities at Ericom USA
Positions at Ericom Software - UK
There are currently no positions available at Ericom U.K.
Check back here soon.
Positions at Ericom Software - Israel
Software Testing Engineer
Perform testing for the company's software products. Develop testing method, processes and documentation.
Requirements:
- Formal education in computer science / software engineering or equal education
- Motivation for quality assurance work
- Attention to details
- High standard of written English
- Sense of responsibility
Advantage:
- Programming experience
- QA / QC experience
- Knowledge of automatic testing tools
- Experience in writing test documents
Software Development Engineer
Required Skills:
To determine, design and implement a set of systems and usability requirements for thin client and mobile products.
To write technical design documents describing the architecture, use of third party software, object model, etc.
To lead group of experienced software engineers through the various phases of the product development, including coding and code reviews.
Requirements:
- University degree in software engineering or computer science.
- Must be experienced in SW development in CE and other embedded environments
- At least 3 years of experience in related areas.
- Knowledge of C, C++ and Java.
- Familiarity with Win32 ,WinCE, WBT, Pocket PC and other environments.
- Experience in Object-Oriented architecture and programming.
- Experience in design and implementation of thin client and other embedded software.
- Fluent in English.
To request a full job description, please email your CV indicating which position
to Opportunities at Ericom Israel
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